Career

Boulou BPO is seeking a customer-focused, detail-oriented, and bilingual Application Support Specialist to assist users of the Help Applications platform. The successful candidate will serve as a key point of contact for users, providing assistance with application-related inquiries, navigating the platform, resolving basic issues, and ensuring a positive user experience.

This role requires fluency in both Haitian Creole and English, strong communication skills, patience, and the ability to explain information clearly to users with varying levels of technical knowledge.

• Respond to user inquiries and provide timely, professional support in both Haitian Creole and English.
• Assist users with navigating the Help Applications platform and understanding its features and functions.
• Troubleshoot basic application issues and guide users through appropriate resolution steps.
• Explain application processes, requirements, and procedures clearly and accurately.
• Document user inquiries, reported issues, and resolutions in the appropriate systems.
• Escalate complex technical issues or unresolved concerns to the relevant team.
• Follow established support procedures, service standards, and quality guidelines.
• Maintain accurate records of interactions and follow up on outstanding inquiries when necessary.
• Protect confidential information and adhere to applicable data privacy and security requirements.

• Fluency in both Haitian Creole and English, with strong verbal and written communication skills in both languages.
• Excellent customer service, interpersonal, and problem-solving skills.
• Basic computer proficiency and the ability to navigate web-based applications.
• Ability to understand instructions and explain technical or process-related information in simple terms.
• Strong attention to detail, organization, and documentation skills.
• Ability to work independently while collaborating effectively with a team.
• Previous experience in customer service, application support, help desk support, or a similar role is an asset.
• Willingness to learn new systems, tools, and support procedures.
• Must be available to work onsite, Monday through Friday, from 8:00 AM to 4:00 PM.